Support
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Get quick answers for streaming, billing, and app access. If you still need help, send us a message and our team will get back to you.
Quick help
Common support topics
Frequently asked questions
Answers to the most common questions about Radio Donya streaming and subscriptions.
How do I listen live?
Go to Listen Live and press play. For the best experience on mobile, use the app.
I’m hearing buffering or dropouts. What should I do?
Try switching between Wi‑Fi and cellular, close other streaming apps, and restart the app. If the issue continues, tell us your device model and connection type.
How does the 3‑day free trial work?
The 3‑day free trial is available on the monthly plan only. You can cancel anytime before the trial ends to avoid being charged.
Can I switch between monthly and annual?
Yes. Visit Plans & Pricing to choose the plan that fits you best. If you need help switching, contact support.
I’m in Iran/Afghanistan/Tajikistan but I’m being asked to subscribe.
Free access is enabled by country. If you’re traveling, using a VPN, or your network is routing through another country, you may see subscription prompts. Contact us and we’ll help you get set up.
Where can I get the app?
Visit the App page for download links and setup instructions.
Still need help?
Send us a message and include your device type (iPhone/Android/Web), your location, and what you were trying to do. We’ll respond as soon as possible.